Privacy Policy

Last Updated: August 18, 2026

At Veltto, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, communicate with us, or otherwise interact with our services.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Full name;
Email address;
Telephone number;
Billing and shipping address;
Order and transaction details;
Information provided when contacting customer support;
Other information you voluntarily provide to us.

Payment information is generally processed by third-party payment providers. Veltto does not intentionally store complete payment card details on its own systems.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device information, operating system, pages visited, access times, referring website, and general interaction data.

This information helps us maintain website functionality, understand how visitors use our store, improve our services, and identify potential security issues.

3. How We Use Your Information

We may use personal information to:

Process and fulfill orders;
Arrange shipping and delivery;
Send order confirmations and updates;
Respond to customer inquiries;
Provide customer support;
Improve our website and shopping experience;
Detect and prevent fraud or unauthorized activity;
Maintain the security of our services;
Analyze website and business performance;
Comply with legal, tax, accounting, and regulatory obligations;
Send promotional communications where permitted and applicable.

4. Cookies and Similar Technologies

Veltto may use cookies, pixels, tags, and similar technologies to support website functionality and understand how visitors interact with our store.

These technologies may help us remember preferences, maintain shopping-cart functionality, analyze traffic, measure advertising performance, and improve the customer experience.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

5. Sharing Information With Service Providers

We may share relevant information with trusted third-party providers that help us operate our business.

These providers may include:

Payment processors;
Shipping and fulfillment companies;
Website hosting providers;
Analytics services;
Customer support platforms;
Fraud prevention providers;
Marketing and advertising partners.

We aim to provide these parties only with the information reasonably necessary to perform their services.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, website, or business.

6. Legal Requests and Business Transactions

Veltto may disclose personal information when required to comply with applicable laws, regulations, legal proceedings, court orders, or valid governmental requests.

Information may also be transferred or disclosed as part of a business transaction, such as a merger, acquisition, restructuring, financing, or sale of assets, where legally permitted.

7. Data Security

We use reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service or electronic transmission can be guaranteed to be completely secure. Therefore, we cannot promise absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on factors such as whether you placed an order, customer-service requirements, legal and accounting obligations, dispute resolution, and the enforcement of our agreements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Choices

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These may include the right to:

Request access to personal information we hold about you;
Ask us to correct inaccurate information;
Request deletion of certain personal information;
Object to or restrict certain processing activities;
Request a copy of your personal information;
Withdraw consent where processing is based on consent.

Some requests may be subject to applicable legal limitations and identity-verification requirements.

If you receive promotional emails from Veltto, you may unsubscribe at any time by using the unsubscribe option included in the communication.

10. Third-Party Websites

Our website may contain links to external websites, applications, or services operated by third parties.

Veltto does not control the privacy practices of these external services. If you follow an external link, we recommend reviewing the relevant third party's privacy policy before providing personal information.

11. Children's Privacy

The Veltto website is not directed toward children who are below the minimum age permitted to use online services under applicable law.

We do not knowingly collect personal information from children for the purpose of facilitating purchases. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

12. International Data Transfers

Depending on where you live and where our service providers operate, your personal information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we take appropriate measures when transferring personal information across borders.