Shipping policy

Shipping Policy

Last Updated: August 18, 2026

At Veltto, we aim to make the delivery process straightforward and transparent. This Shipping Policy explains how we process, ship, track, and deliver orders placed through our website.

1. Order Processing

Orders are generally prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Orders are normally processed Monday through Friday, excluding public holidays.

During major promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

2. Estimated Delivery Times

Once an order has been dispatched, estimated delivery times are generally:

  • United States: 7–15 business days

  • Canada: 8–18 business days

  • United Kingdom: 7–15 business days

  • European Union: 8–18 business days

  • Australia & New Zealand: 8–18 business days

  • Other International Destinations: 10–25 business days

These delivery windows are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, local postal services, weather conditions, holidays, and other circumstances outside our reasonable control.

3. Shipping Charges

Available shipping methods and applicable shipping fees are displayed during checkout before payment is completed.

Shipping costs may vary depending on the destination, product, order size, and selected shipping method.

Veltto may occasionally offer free or discounted shipping promotions. When available, the applicable offer will be displayed at checkout or included in the relevant promotion.

4. Order Tracking

When tracking is available for your shipment, we will send the tracking information to the email address provided with your order.

After an order has been dispatched, tracking information may take several business days to become active or display movement in the carrier's system.

A temporary lack of tracking updates does not necessarily mean that your package has stopped moving.

5. Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless specifically stated otherwise during checkout, these charges are not included in the product or shipping price and may be payable by the recipient.

Veltto does not control customs authorities and cannot guarantee how long a shipment may remain under customs review.

6. Delivery Delays

We make reasonable efforts to meet estimated delivery times, but circumstances outside our control may result in delays.

These may include:

  • Customs processing;

  • Carrier disruptions;

  • Severe weather;

  • Public holidays;

  • Seasonal shipping volumes;

  • Transportation interruptions;

  • Incorrect or incomplete address information;

  • Local delivery restrictions.

A delay caused by circumstances outside Veltto's reasonable control does not automatically qualify an order for a refund.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping information, contact us as soon as possible. We will attempt to make corrections if your order has not yet been processed.

Once an order has been dispatched, changing the delivery address may no longer be possible.

Veltto cannot guarantee delivery, replacement, or reimbursement when a shipment cannot be delivered because incorrect or incomplete information was provided by the customer.

8. Failed or Returned Deliveries

A package may be returned to the sender if delivery fails because of an incorrect address, refusal of delivery, failure to collect the package, or another issue attributable to the recipient.

If a package is returned to us, please contact our support team to discuss the available options.

Additional shipping charges may apply if a new shipment is requested.

9. Lost or Missing Packages

If your package has not arrived within a reasonable period after the estimated delivery window, please contact us.

We may request your order number and tracking information so we can investigate the shipment with the relevant carrier.

If the carrier confirms that a package has been lost, Veltto will review the circumstances and determine an appropriate resolution in accordance with applicable law and our policies.

10. Damaged Packages

If your package arrives visibly damaged, we recommend taking photographs of the package and its contents before disposing of any packaging.

Please contact us with:

  • Your order number;

  • A description of the damage;

  • Photographs of the external packaging;

  • Photographs of the affected product.

This information may help us investigate the matter with the carrier and determine the appropriate resolution.

11. Split Shipments

In certain circumstances, products from the same order may be shipped separately due to product availability or fulfillment arrangements.

If this occurs, you may receive multiple tracking numbers and your products may arrive at different times.

12. Contact Us

If you have questions about shipping, tracking, or the delivery of your order, please contact us:

Email: support@veltto.com

Please include your order number whenever possible so our support team can assist you efficiently.

Veltto

Thank you for choosing Veltto. We appreciate your patience and trust while we work to deliver your order safely.