Return and Exchange Policy

Last Updated: August 18, 2026

At Veltto, we want you to feel confident about your purchase. If an item arrives with a problem or you are not satisfied with an eligible purchase, this policy explains how returns and exchanges are handled.

1. Return Period

Return requests should generally be submitted within 30 days of delivery.

Before sending a product back, please contact our customer support team. We will provide the appropriate instructions for your return.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

2. Return Conditions

For a return to be eligible, the product should generally:

Be unused and in its original condition;
Be returned with its original packaging when reasonably possible;
Include accessories, parts, or other components supplied with the order;
Be accompanied by your order number or other proof of purchase.

Items damaged through misuse, improper handling, or avoidable wear may not qualify for a return, subject to applicable law.

3. Exchanges

Veltto may offer an exchange or replacement when:

The product arrives defective;
The item is damaged during delivery;
The wrong product was shipped;
The product received is materially different from the item ordered.

Requests to exchange an item for another size, color, model, or variation may also be considered depending on product availability.

Please contact us before returning the product so we can determine the appropriate solution.

4. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the shipping packaging if it was damaged.

Once the request has been reviewed, we may provide a replacement, exchange, or refund depending on the circumstances.

5. Items That May Not Be Eligible

Certain products may be excluded from returns or exchanges where permitted by applicable law, including:

Personalized or made-to-order products;
Digital or downloadable products;
Products that cannot reasonably be returned for health or hygiene reasons after opening;
Items damaged through misuse or improper care;
Products returned after the applicable return period.

Additional restrictions may apply to specific products and may be communicated on the product page or during checkout.

6. How to Start a Return

To request a return:

Contact Veltto customer support.
Provide your order number and the reason for your request.
Provide photographs or additional information if requested.
Wait for the return instructions from our team.
Package the product securely and follow the instructions provided.

Please do not send products to an unapproved return address, as this may delay or prevent proper processing.

7. Return Shipping Costs

Unless otherwise required by applicable law, customers may be responsible for return shipping costs when returning an item because they changed their mind or no longer want the product.

When a return is necessary because Veltto sent the wrong item or the product arrived defective or damaged, we will generally cover or reimburse reasonable return shipping costs where applicable.